TERMS AND CONDITIONS PAYMENTS/CANCELLATIONS

PAYMENT POLICY

COMMUNITY TRAINING COURSES 

This training that has limited seats. You must pre-register and pre-pay to reserve your seat. Payment must be received in full prior to training session to reserve seat. NO REFUNDS You may reschedule for a community training course only if you contact KEMS by phone or e-mail and re-schedule before the scheduled date of original training. If you do not show for second scheduled training date you will lose your seat. Must re-schedule for a community training session within 3 months of original training session you registered for.


 BUSINESS TRAINING COURSES

Businesses must pay for training day of training by CHECK, CASH ,OR CREDIT CARD.Businesses can pay by credit card on day of training or provide a deposit of half of training sessions and be billed for amount remaining after training. Must be paid within 14 days of INVOICE DATE  unless other arrangements have been made. Paying by credit card is convenient for most out of town or out of State business headquarters.  Businesses can pre-pay for training sessions. Billing for training sessions only upon prior approval, Payment must be received within 20 days of training invoice date. unless approved for longer time. Any business account over the due date will lose discount pricing and have to pay a late fee. Businesses can make arrangements for longer periods due to cutting checks once a month( not for profit or School Districts). Contracts will be drawn and signed prior to training date by business representative and  KEMS. Terms will be on contract. Any 30 day net for payment must be approved by KEMS and you will receive approval in writing with terms of net and payment dates and penalties if payments are not made in time with contract. Any insufficient funds on checks there will be a $50.00 fee added to amount of check. CREDIT CARD PAYMENT for business headquarters out of state. We will take payments over the phone once training session has been completed, with will give you an accurate account of persons taking training sessions, once payment is make we will send copy of receipt to e-mail of contact person, give original  receipt to contact person on training site location and we can mail copy to your address, this resolves paying by check do to not knowing how many people will take training.  


PRIVATE AT HOME TRAINING COURSE

This is a scheduled training in the privacy of your home. There is an addition charge for this training. THERE IS AN INSTRUCTOR FEE ADDED TO TOTAL NUMBER OF PARTICIPANTS, $45.00 INSTRUCTOR FEE . This fee is for instructors wages for training, normally the instructor is paid from groups of 8 or more in a group. If you have a group of 8 or more in your Private in Home training we will waive  the instructor fee. This training session is only for you and your guest. You are paying for this convenience of not having to fight traffic, use gasoline find parking and not having strangers sitting next to you. This type of training is private one on one training session or for family and friends. Payment is per person and you must let KEMS know how many people will be attending. Payment must be made in advance by credit card or check. If paying by check it must clear the bank before training session date. If after reservation is made you have additional people attending training, the additional people must be paid for by credit card or cash. May be individually or as a group. Contact KEMS to let us know you have additional people for training session, instructor needs to bring equipment and supplies for these additional people. KEMS will e-mail, text, and mail receipt upon receiving payment. Payment by check must be made no later than 7 days before scheduled training session.


WALK IN AT TRAINING SITE

All training sessions are by appointment only. If you need training contact KEMS  and we will schedule you a time and date for training. KEMS knows that it may be difficult to find training needed. We provide training 7 days a week. Contact us via phone/text or e-mail we will schedule appointment for training session. Most of time we can schedule same day or next day for your convenience. Payment is cash, money order, or credit card at the time of training session.   


LATE/NO SHOW OR CANCELLATIONS

LATE POLICY

IF YOU ARE LATER THAT 10 MINUTES YOU CAN NOT ATTEND TRAINING SESSION.  WE WILL LET YOU RE-SCHEDULE ONE TIME ONLY ON BEING LATE, IF LATE A SECOND TIME YOUR FEES WILL BE FORFEITED .


CANCELLATION POLICY

YOU MAY CANCEL AND RESCHEDULE TRAINING SESSION NO LATER THAN 1 DAY PRIOR TO TRAINING SESSION BY E-MAIL OR PHONE CALL TO KEMS THIS GIVES US THE OPPORTUNITY TO FILL YOUR SEAT FOR THE TRAINING SESSION. ONCE YOU CANCEL A TRAINING SESSION YOU HAVE THREE MONTHS TO REGISTER FOR ANOTHER TRAINING SESSION OR YOUR REGISTRATION FEE WILL BE FORFEITED.

KEMS RESERVES THE RIGHT TO CANCEL TRAINING SESSIONS. SOME OF THE REASONS THAT SESSIONS MAY BE CANCELLED, BAD WEATHER (SEVERE ICY ROADS, FLOODING, SNOW STORMS, TORNADO) DUE TO AN EMERGENCY, OR OTHER REASONS THAT WE WOULD FEEL NECESSARY.  WE WILL PROVIDE ANOTHER DATE FOE TRAINING SESSION OR YOU MAY RESCHEDULE TO ANOTHER SCHEDULED TRAINING, OR YOU MAY ASK FOR 100% REFUND.

CONDUCT POLICY


NO SMOKING AT OUR TRAINING FACILITIES, THERE IS A DESIGNATED SMOKING AREA FOR SMOKERS, PLEASE PROPERLY DISPOSE OF CIGARETTE BUTTS IN CANISTERS THAT ARE IN DESIGNATED AREAS, DO NOT PUT BUTTS IN FLOWER POTS OR ON THE GROUND.  


CLOTHING

REMEMBER THIS IS A TRAINING SESSION AND NOT A DATE NITE PLEASE WEAR CLOTHING THAT IS COMFORTABLE  AND NON REVEALING (NO BIKINI TOPS, NO CUT OFF SHIRTS, NO SHORTS THAT ARE CUT TO HIGH, MUST WEAR SHIRTS AND SHOES, NO LOOSE AND LOW V CUT TEE SHIRTS AND OTHER CLOTHING KEMS DEEMS INAPPROPRIATE)

NO CLOTHING THAT IS RACIST, THAT DISCRIMINATES WOMEN, OR MEN IN ANY WAY, ALL WALKS OF LIFE ARE WELCOME AT OUR TRAINING SESSIONS. IF WE SEE ANY DISCRIMINATION AGAINST ANY ONE IN OUR TRAINING SESSIONS ACTION WILL BE TAKEN. THE PERSON CAUSING THE PROBLEM WILL BE REMOVED FROM TRAINING SESSION AND IF NECESSARY PROPER AUTHORITIES WILL BE CALLED AND CHARGES WILL BE PLACED. WE HAVE A ZERO TOLERANCE POLICY


PERSONS ACTIONS  

WE ARE ATTENDING TRAINING SESSIONS TO BECOME CERTIFIED, PARTICIPANTS MAY NOT DISRESPECT OTHER STUDENTS OR INSTRUCTORS. IF YOU BECOME A NUISANCE TO ANOTHER PARTICIPANT, INSTRUCTOR, OR THE WHOLE TRAINING SESSION YOU WILL BE REMOVED FROM TRAINING SESSION AND ESCORTED  FROM PROPERTY.  PARTICIPANT REMOVED FROM TRAINING SESSION WILL FORFEIT ANY FEES FROM REGISTRATION.

DISRUPTING THE TRAINING SESSION WILL NOT BE TOLERATED, THE INSTRUCTORS ALL HAVE MATERIAL THEY FOLLOW IF YOU DO NOT AGREE DO NOT CORRECT THE INSTRUCTOR, YOU MAY ASK A QUESTION ABOUT THE MATERIAL AND THE INSTRUCTOR WILL EXPLAIN WHY ITS TAUGHT THIS WAY. REMEMBER NOT ALL PROVIDERS INSTRUCT THE SAME. NO THROWING PAPER OR OBJECTS. NO HECKLING OTHER PARTICIPANTS. NO SLEEPING, RESTROOMS ARE AVAILABLE, INSTRUCTOR WILL HAVE BREAKS, IF YOU NEED TO GO THE RESTROOM DURING SESSION GO WITH AS LITTLE DISRUPTION AS POSSIBLE.